Center Policy

In order to maintain an environment which is not only educational, but also safe and fun for all attendees, students are expected  to meet the expectation in academic and personal integrity, respect for all members of the community.   To this end, students must adhere to our Honor Code (see below). We regret that we could not accommodate students who are unable to meet these expectations.

Rules for Proper Conduct:    

• Show courtesy and respect for others.
• Avoid using profane or rude language.
• Behave responsibly, and always exercise self-discipline.
• Be respectful to the robot.  The robot, just like any electronic equipment,  can be damaged by rough play, such as manually push the robot, throwing it against a hard surface.  (Clear instruction in proper treatment will be given to the students at the beginning of the class)
• No horseplay.
• No continuous disruptive behavior.

The following refund policies apply in the event of cancellation or withdrawal.   Reserving a seat means that you have committed to hold the seat.  You will be fully responsible for the tuition and be subject to the following payment policies:

For Roboclub (Sept to Mid-June programs)

Apply to all term-based programs except Summer Workshops.

• I) For all member:
  • All MUST BE trimester-based.
  • $60 deposit is required to proceed with seat assignment.
  • In case of recurring: 1st payment will take place about one month prior to term starts.
  • In case of full payment: It is due 2 weeks prior to term starts.
  • In case of lacking seat confirmation and payment from parents: Maximum two emails attempts and one phone call will be placed for following up. Seat will be removed after all attempts have failed to obtain proper confirmation and payment.
• II)  For new member:
  • Due to scheduling difficulty and most classes reaching full capacity, we regret that we can no longer provide trial period. 
  • First time Roboclub member registration fee of $30 is non-refundable in any circumstances.
• III) Cancellation/Late Payment policy for both new and returning:

  $60 is non-refundable once the seat is confirmed. Deposit will be refunded if session is being cancelled by Storming Robots.
  *** Notification of Withdrawal MUST be received in writing by either e-mail or postal mail.
  Prior to Term starts:
  > 4 weeks	100% Refund - Deposit (if applicable)
  > 2 weeks	Refund 50% of Full Term Tuition - Deposit
  Otherwise	No refund

  • No tuition carry-over to the next term.
  • "No show" does not negate payment obligation.
• IV) Payment Policy for Late Registration.

  There will be an one-week grace period after the first class.  Otherwise, $14.00 late payment will be applied.

Summer Workshops

Minimum Administrative Cost: $50 non-refundable administrative cost if you have chosen any recurring CC payments method. OR minus $25 non-refundable administrative cost for any other payment method.
Notification Received	Refund Deadlines
Prior to May 15th	100 % minus Administrative Cost
May 15th to June 15th	50 % minus Administrative Cost
After June 15th	No Refund
	The only Exception:  "unforeseeable" medical reason. Letter of verification from your child's doctor is required.
Important Note: "No show" does not negate your obligation of payment. No Workshop/Week Transfers are allowed within two weeks prior to your workshop. If a participant repeatedly violates the code of conduct or commits serious disciplinary offenses, participation will be terminated at the administration’s discretion without refund. All of staff assignment and classes preparation work has been completed according to registration by May.  This refund policy is put in place in order to conduct proper coordination of staff and classes management, as well as being fair to those who may have been declined as a result of full enrollment.

School Technology Trip Workshops

Contract-based.

For All Programs

1. In any event when cancellation is due to the student's unforeseeable medical reason, pro-rated refund minus administrative cost will apply after a doctor's letter is received for verification.

2. Absolutely NO refund and NO rescheduling for "No show". "No Show" means you do not demonstrate any effort to inform us until the day of the program.

3. Staff is not permitted to administer medications.  Arrangements MUST be made accordingly before the beginning of your registered session.  

In order for us to keep the recurring service free for all our students' families, we must work with a manageable process. The following lists the simple rules:

• Credit card payment method is required. Full term payment must be received if payment is made by check.
• All payments will be processed on a following 10th, 20th, or 30th (or 28th in February) within a month.  For example, your registration submitted on the 12th, your first recurring payment will be on the 20th.
• The first recurring tuition payment must be submitted minimum three weeks prior to the beginning of a term.

• $9.00 Administrative cost for each declined recurring payment.

  Storming Robots provides recurring payments service at our expense, but with no additional cost to you.   However, each payment decline incurs additional fee, and administrative cost. Therefore,  it is important that you will contact us to update your CC information. For each decline, $9.00 will be automatically added to your account..

Our strength is to move the class work fluidly with each individual group's pace, as well as the dynamic of each group. No single group will be confined to a rigidly predefined project like most other conventional programs. This allows students to grow and learn at their fullest potential. Given the nature of our classes being teamwork focus, open-ended, and project-based, even two classes in the same level may not work in identical pace.

Therefore, the following policy will be strictly followed in order to minimize disruption to any class:

In addition, the following restrictions apply:

Please submit your request here. Make sure you will submit it with at least 4 weeks before deadline.

For summer valid referral, you will receive our appreciation rebate at the end of August.

What is a valid referral?

1. Students you refer need to be new to SR.
2. All referral must be stated prior to the start date of his/her paid summer camp or school year sessions.
3. Not Siblings.
4. No cyclic referral. In other words, campers cannot refer each other. 

*** All summer referral : The rebate will be issued no later than first week of following September.

Any Child of unsuitable age for a class (such as: infants, toddlers, or younger siblings) will not be permitted in computer labs. They MUST be under their own parent's/guardian's supervision at all times while they are at the center.

The center is not responsible for lost or stolen personal property.

Food Allergies Preventive Guidelines

For areas where food is consumed, hand washing, no food sharing, and the routine cleaning of surfaces where food is consumed to avoid cross contamination are practices that students and school staff need to learn and use.

All students must NOT bring food/drink into the lab (no gum chewing either).  Everyone MUST wash their hands after restroom visit and food break.  Should NOT just count on only hand sanitizer because it does not break down protein, e.g. from peanut.  Wash your hands!

Only during the full day workshops when students are given snack and lunch break.  All surfaces will be wiped with safe cleaning agent.

If applicable, the epinjection/autoinjector needs to be accessible for quick access within several minutes of a reaction and kept in a secure but unlocked location.